1. You only need to obtain one estimate or appraisal; there is no law requiring you to have more than one.
  2. You are allowed to go to any repair shop you choose. Your insurance company cannot require you to use a certain shop.
  3. It could be unsafe to drive a car that has been damaged in an accident, so don’t.
  4. Even though your insurance company may want you to visit their claims center before having your car repaired, you can opt to have the car inspected by the insurance company at the repair shop of your choice.
  5. Next to your house, a car is likely the second largest investment you’ll make; have it repaired professionally in order to protect its value and your safety.
  6. If you obtain more than one repair estimate, realize that a lower estimate may not include all the work necessary to return your vehicle to pre-accident condition. Be sure to ask each repair shop what their estimate includes.
  7. Choosing a shop that uses unibody repair equipment and certified technicians (i-Car or ASE, for example) means you are more likely to be satisfied with the repairs.
  8. Make sure the shop will be using original factory replacement parts, known as OEM auto parts.
  9. Choose a repair shop that offers a repair warranty. Insurance companies only pay for the repairs; they do not guarantee the repairs.
  10. Don’t just blindly accept what the insurance company offers; we are claim experts and will help you through the process.