Several factors can influence the cycle time of your vehicle’s repairs, either speeding them up or causing delays. Nowadays, repairs are often spread over several days or weeks, depending on the extent of the damage.
Generally, using OE (original equipment) parts can expedite repairs. When a part fits correctly, as OE collision parts should, the technician can install it quickly and move on to the next task. However, if a part doesn’t fit properly, the technician must either spend extra time trying to make it fit—potentially compromising the quality of the repair and the vehicle’s final appearance—or order a different part. Ordering another part can lead to delays of a day or more.
Vehicle manufacturers typically do not recommend using salvage parts. However, if a salvage part is specified for the repair, it may need to be reconditioned, cleaned, have dents removed, and have the paint sanded down before it’s ready to be fitted to your vehicle. This process can cause significant delays, which is why Coach Works does not use aftermarket or used parts.
Using multiple parts suppliers can also slow down the repair process.
In some cases, the body shop is authorized to write the repair estimate, and the insurer will accept it. In other cases, your insurance company may require its own estimator or adjuster to inspect the car, which usually adds a day or more to the process.
External services and scheduling may further delay the delivery of your repaired vehicle. For example, most vehicles require wheel alignment and calibration after repairs are complete. The final invoice can only be written once the vehicle has passed all post-diagnostic checks and calibrations. Typically, this invoice needs to be approved by the insurance company before the vehicle can be returned to you, which can extend the cycle time. However, some customers choose to pay the final balance themselves and then seek reimbursement from the insurance company to speed up the delivery process. The options available depend on the type of coverage you have and the specific insurance company.
An Independent Family Owned Repair Facility 